Fast and Easy Customer Feedback about Shopping Your Website

Nov

19

November 19 , 2015 | , ,  |

Fast and Easy Customer Feedback about Shopping Your Website

Wouldn’t it valuable to get customer feedback about their Q4 shopping experience on your website? Now there’s an easy and affordable way to do so through the Annual Post-Holiday Customer Insight Survey provided by our partner and colleague, Lilliane LeBel of LeBel Marketing. You’ll receive not only your results but also the aggregated results of all participating titles for comparison.

Many brands participate in the survey every year and rely on the results to gauge overall customer satisfaction over time.

“January 2016 will mark the 10th straight year we have purchased the Post-Holiday survey. In that time, the survey has proved to be an invaluable source of data on a broad range of subjects from customer shopping habits to customer service. We always learn something new about our customer and way we conduct business with them.”

 

Dana Springfield
General Manager, Consumer Direct, The Yankee Candle Company

This is a great way to get valuable customer feedback. In just one survey, you will find out about these topics, and more:

  • Value for the Money
  • Customer Satisfaction
  • Likelihood to Recommend – Net Promoter Score
  • Feedback on your Website and Online Checkout
  • Merchandise Rating
  • Shopping Alternatives Considered
  • Customer Service
  • Customer Expectations
  • Holiday Shopping Spending by Channel
  • Shopping via Mobile Device
  • Social Networking Habits

The cost of the survey is $1,000 and LeBel Marketing takes care of everything. They can even do the email invitation deployment for you. The deadline for signing up is December 20th, and the survey will be in field between January 5 and 15. Any questions? Call Lilliane at 603.731.4016, or email her at Lilliane@LeBelMarketing.com

About Susan O’Neil, CEO – @Website Publicity

Founder & CEO, and co-author of Maximize Website Traffic, Susan speaks and writes frequently about Search, Social & Mobile Marketing.
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