Wouldn’t it valuable to get customer feedback about their Q4 shopping experience on your website? Now there’s an easy and affordable way to do so through the Annual Post-Holiday Customer Insight Survey provided by our partner and colleague, Lilliane LeBel of LeBel Marketing. You’ll receive not only your results but also the aggregated results of all participating titles for comparison.
Many brands participate in the survey every year and rely on the results to gauge overall customer satisfaction over time.
“January 2016 will mark the 10th straight year we have purchased the Post-Holiday survey. In that time, the survey has proved to be an invaluable source of data on a broad range of subjects from customer shopping habits to customer service. We always learn something new about our customer and way we conduct business with them.”
General Manager, Consumer Direct, The Yankee Candle Company
This is a great way to get valuable customer feedback. In just one survey, you will find out about these topics, and more:
- Value for the Money
- Customer Satisfaction
- Likelihood to Recommend – Net Promoter Score
- Feedback on your Website and Online Checkout
- Merchandise Rating
- Shopping Alternatives Considered
- Customer Service
- Customer Expectations
- Holiday Shopping Spending by Channel
- Shopping via Mobile Device
- Social Networking Habits
The cost of the survey is $1,000 and LeBel Marketing takes care of everything. They can even do the email invitation deployment for you. The deadline for signing up is December 20th, and the survey will be in field between January 5 and 15. Any questions? Call Lilliane at 603.731.4016, or email her at Lilliane@LeBelMarketing.com
As Director of Paid Search, Leslie Lewis leads the agency’s efforts in all online marketing, overseeing campaign management and strategy for search, social and mobile media buys.